Refund policy

We have a 30-days return policy upon receipt of order subjected to the following terms and condition:

• Item(s) must be unworn and still bearing the original label and in its original purchase condition.

• Item(s) purchased as a set or free gift with purchase must be returned as a set.

• Item(s) marked as *final sale are only eligible for store credit or exchanges unless item(s) received are faulty.

• Shipping cost associated with the return of the item(s) will not be covered by Born Maniac unless free returns are eligible for your country.

• Exchanges are subjected to product availability at time of receipt of return order.

Returns requested outside of this period will be accepted at the discretion of Born Maniac, and you will be issued with store credit for the value of the returned items, valid for 12 months from the date the return is received. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Simply request a return authorisation number (RA) using the Customer Service contact form and return instructions will be emailed to you.

Please provide the following details in the contact form in order for our customer service team to process your returns seamlessly :

• Order number
• Item(s) that you are returning
• Reason for your return - refund or exchange. If an item is faulty, please provide details why.
• If you would like to exchange an item(s) because the fit is not right, let us know your replacement size.

Once the customer service team has reviewed your request, you will receive an email containing your RA number and instructions on how to return your item(s) to Born Maniac.

All refund requests will be credited back to the original payment method used. Please note that if a gift card is used on the order, refunds will be provided as store credit and is valid for 12 months from the date the return is received.

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged. Please utilise our existing resources to ensure you get the correct sizing sent first time. Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please check our size guides carefully before ordering to ensure you have selected the correct size.

SIZE GUIDE

If you are unsure of sizing or application for any items prior to placing your order please contact us via the Customer Service contact form - we are very happy to help ensure we get you into the right gear first time!

All items returned should have a Return Authorisation (RA) number. Unidentified returns may be returned to the sender.

IMPORTANT INFORMATION